“Managing
people can be an experience that makes feel really good about yourself-as long
as you understand that it's not a tidy, orderly, predictable business.
Flexibility and maturity will come in handy. So dose a dose of good-natures
humor that brightens everyone's day.”
As a
manager, we need to make more decisions than ever before, and we will probably
wish us had more time, more information, and more guidance before making tough
calls.
By
developing a system for a calm, rational decision making, we'll gain confidence
when operating under duress. We can decide quickly and deliver great results
without backtracking, dallying, or leading others to question judgment from us.
Decisions
revolve around three steps: gathering facts, identifying options, and choosing
the best one. Relevant facts can come from a range of sources, from employees
to customers to activity reports and other quantitative measures.
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